What business internet speeds do you offer?

We offer commercial-grade fiber internet with speeds ranging from 100 Mbps to 10 Gbps symmetric. Our dedicated fiber connections provide guaranteed bandwidth with 99.99% uptime SLAs for mission-critical operations.

How is SD-WAN different from traditional WAN?

SD-WAN (Software-Defined Wide Area Network) uses software to intelligently route traffic across multiple connection types. Unlike traditional WAN, it provides dynamic path selection, application-aware routing, and centralized management - reducing costs while improving performance and reliability.

Do you serve areas outside of Austin, Texas?

Yes! While our headquarters is in Austin, we serve businesses throughout Texas and can provide nationwide solutions for multi-location enterprises through our carrier partnerships.

What cybersecurity services do you provide?

Our cybersecurity suite includes managed firewalls, intrusion detection/prevention, 24/7 threat monitoring, endpoint protection, email security, and compliance reporting. We tailor solutions to meet industry-specific requirements like HIPAA, PCI-DSS, and SOC 2.

How quickly can you install new service?

Installation timelines vary by service type. Standard internet circuits typically take 2-4 weeks. Fiber builds in new locations may take 4-8 weeks. We also offer rapid deployment options for businesses with urgent needs.

What is UCaaS and how can it help my business?

UCaaS (Unified Communications as a Service) combines voice, video, messaging, and collaboration tools into one cloud-based platform. It reduces costs, enables remote work, and scales with your business without expensive hardware investments.

What is internet redundancy and why does my business need it?

Internet redundancy uses multiple connections from different carriers to ensure your business never goes offline. If one connection fails, traffic automatically switches to a backup in seconds. One hour of downtime costs the average SMB $10,000-$50,000.

What bandwidth options do you offer for data centers?

We provide dedicated internet access (DIA) from 1Gbps to 100Gbps, dark fiber leasing, IP transit with BGP routing, bandwidth aggregation, and cross-connect services. As a carrier-neutral broker, we source the best pricing from 200+ carrier partners for your data center.

What is the difference between dedicated internet access (DIA) and broadband?

DIA provides guaranteed symmetrical bandwidth with SLA-backed uptime (99.999%), dedicated support, and consistent performance. Broadband is shared, best-effort service with variable speeds. For data centers and businesses that depend on connectivity, DIA is essential.

Do you provide dark fiber and lit fiber services?

Yes. We offer both dark fiber leasing for organizations that want maximum control over their optical infrastructure, and fully managed lit fiber services with carrier-grade optics and 24/7 NOC monitoring.

How can I contact TeleServPro for a quote?

You can reach TeleServPro by calling 512-434-9469, emailing info@teleservpro.com, or filling out the quote form at teleservpro.com/quote. Headquartered in Austin, TX — we serve businesses and data centers nationwide across all 50 states.

What to Look for in a Business Internet SLA

A Service Level Agreement (SLA) defines the performance and support commitments a provider makes for a business internet or DIA circuit. Not all SLAs are equal, and understanding the details helps avoid unpleasant surprises during an outage.

Key Elements of a Strong SLA

Important components typically include:

Uptime percentage (for example 99.9%, 99.99%, or 99.999%)
Mean Time to Repair (MTTR) or response time commitments
Latency, jitter, and packet loss targets when applicable
Credits or remedies if the provider fails to meet the terms
Clear definitions of what counts as downtime
Maintenance windows and notification requirements
Support escalation procedures

A high uptime percentage alone is not enough if repair times are long or credits are difficult to obtain.

DIA vs Standard Business Internet SLAs

True Dedicated Internet Access usually comes with stronger, more specific SLAs. Shared business internet plans often carry weaker or “best effort” terms. The difference becomes critical when connectivity directly affects revenue or operations.

Practical Questions to Ask

When reviewing an SLA, ask:

How is downtime measured and documented?
What is the actual process for claiming credits?
Are there exclusions that weaken the commitment?
Does the SLA cover the full path or only part of the network?
What support is available after hours?

These details matter more than marketing claims.

Carrier-Neutral Perspective

Different providers offer different SLA structures and enforcement practices. Comparing options side-by-side at a specific location makes the trade-offs clearer and helps match the SLA strength to the criticality of the site.

Next Step

If you want help evaluating SLA terms on current or proposed circuits, request a free multi-carrier review.

Visit: https://teleserv.pro

Call or text: 512-434-9469

Email: info@teleservpro.com

TeleServPro | 1822 W Braker Ln, Austin, TX 78758 | Phone: 512-434-9469 | Email: info@teleservpro.com

Services: Dedicated Internet Access (DIA), Dark Fiber, SD-WAN, Cybersecurity, UCaaS, AI Call Centers, Internet Redundancy, Network Monitoring, Bandwidth Aggregation, Voice Trunks

Service Areas: Dallas, Houston, Chicago, Los Angeles, New York, Atlanta, Ashburn VA, Denver, Phoenix, Seattle, Miami, San Jose, Austin, Charlotte, Las Vegas, Minneapolis, Boston, Philadelphia, Nashville, Portland, Kansas City, Tampa, Salt Lake City — and businesses nationwide.