Question 1

What business internet speeds do you offer?

Accepted Answer

We offer commercial-grade fiber internet with speeds ranging from 100 Mbps to 10 Gbps symmetric. Our dedicated fiber connections provide guaranteed bandwidth with 99.99% uptime SLAs for mission-critical operations.

Question 2

How is SD-WAN different from traditional WAN?

Accepted Answer

SD-WAN (Software-Defined Wide Area Network) uses software to intelligently route traffic across multiple connection types. Unlike traditional WAN, it provides dynamic path selection, application-aware routing, and centralized management - reducing costs while improving performance and reliability.

Question 3

Do you serve areas outside of Austin, Texas?

Accepted Answer

Yes! While our headquarters is in Austin, we serve businesses throughout Texas and can provide nationwide solutions for multi-location enterprises through our carrier partnerships.

Question 4

What cybersecurity services do you provide?

Accepted Answer

Our cybersecurity suite includes managed firewalls, intrusion detection/prevention, 24/7 threat monitoring, endpoint protection, email security, and compliance reporting. We tailor solutions to meet industry-specific requirements like HIPAA, PCI-DSS, and SOC 2.

Question 5

How quickly can you install new service?

Accepted Answer

Installation timelines vary by service type. Standard internet circuits typically take 2-4 weeks. Fiber builds in new locations may take 4-8 weeks. We also offer rapid deployment options for businesses with urgent needs.

Question 6

What is UCaaS and how can it help my business?

Accepted Answer

UCaaS (Unified Communications as a Service) combines voice, video, messaging, and collaboration tools into one cloud-based platform. It reduces costs, enables remote work, and scales with your business without expensive hardware investments.

Question 7

What is internet redundancy and why does my business need it?

Accepted Answer

Internet redundancy uses multiple connections from different carriers to ensure your business never goes offline. If one connection fails, traffic automatically switches to a backup in seconds. One hour of downtime costs the average SMB $10,000-$50,000.

Question 8

What bandwidth options do you offer for data centers?

Accepted Answer

We provide dedicated internet access (DIA) from 1Gbps to 100Gbps, dark fiber leasing, IP transit with BGP routing, bandwidth aggregation, and cross-connect services. As a carrier-neutral broker, we source the best pricing from 200+ carrier partners for your data center.

Question 9

What is the difference between dedicated internet access (DIA) and broadband?

Accepted Answer

DIA provides guaranteed symmetrical bandwidth with SLA-backed uptime (99.999%), dedicated support, and consistent performance. Broadband is shared, best-effort service with variable speeds. For data centers and businesses that depend on connectivity, DIA is essential.

Question 10

Do you provide dark fiber and lit fiber services?

Accepted Answer

Yes. We offer both dark fiber leasing for organizations that want maximum control over their optical infrastructure, and fully managed lit fiber services with carrier-grade optics and 24/7 NOC monitoring.

Question 11

How can I contact TeleServPro for a quote?

Accepted Answer

You can reach TeleServPro by calling 512-434-9469, emailing info@teleservpro.com, or filling out the quote form at teleservpro.com/quote. Headquartered in Austin, TX — we serve businesses and data centers nationwide across all 50 states.

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